CRM
http://blog.japan.zdnet.com/iida/a/000109.html
http://japan.zdnet.com/news/software/story/0,2000052520,20086421,00.htm皆そう思いながら失敗している気がする
http://japan.zdnet.com/news/software/story/0,2000052520,20083689,00.htm新版ですね。
http://japan.cnet.com/news/biz/story/0,2000050156,20082736,00.htm
http://japan.cnet.com/news/ent/story/0,2000047623,20082689,00.htm